Gestión documental y transformación digital en el Estado de Chile: un estudio de caso
Date
2022
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Journal Title
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Publisher
Universidad Finis Terrae
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0719-997X
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Abstract
La gestión documental es un pilar básico de la transformación digital. Los procesos documentales están siendo
crecientemente automatizados, sin embargo, los sistemas no resuelven el problema de fondo y solo permiten —en
algunos casos— solucionar algunos aspectos de la gestión documental. Una implementación carente de examen
exhaustivo de estos sistemas conlleva gastos innecesarios, problemas de falta de información pertinente y adecuada
para el acceso y seguridad de la información y deficiencia en la gestión de las solicitudes de acceso a documentos,
entre muchos otros aspectos. Para abordar este desafío hemos diseñado un instrumento de evaluación de los
sistemas, alineado a los estándares ISO como las normas 15489, 16175, 23081, entre otras relacionadas. Este
instrumento tiene enfoque archivístico y no solo tecnológico, ya que a nuestro juicio es imperativo considerar ambas
miradas para garantizar un SGD robusto, eficiente y confiable. El sistema de gestión documental debe procurar que
los documentos mantengan los elementos esenciales a lo largo de todo el ciclo de vida: fiabilidad, autenticidad,
integridad y disponibilidad. Este artículo muestra el itinerario metodológico seguido en la elaboración de este
instrumento de evaluación de sistemas informatizados de gestión documental.
Document Management is a basic pillar of digital transformation. Document processes are increasingly being automated; however, the systems do not solve the underlying problem and only allow -in some cases- to solve some aspects of document management. An implementation lacking a thorough review of these systems leads to unnecessary costs, problems of lack of relevant and adequate information for access and security of information and deficiencies in the management of requests for access to documents, among many other aspects. To this end, we have designed a system evaluation tool, aligned with ISO standards such as 15489, 16175, 23081, among other related standards. This instrument has an archival approach and not only a technological one, which in our opinion is imperative to ensure a robust, efficient and reliable DMS. The document management system must ensure that documents maintain the essential elements throughout their life cycle: reliability, authenticity, integrity and availability. This article shows the methodological itinerary followed in the development of this evaluation tool for computerized document management systems.
Document Management is a basic pillar of digital transformation. Document processes are increasingly being automated; however, the systems do not solve the underlying problem and only allow -in some cases- to solve some aspects of document management. An implementation lacking a thorough review of these systems leads to unnecessary costs, problems of lack of relevant and adequate information for access and security of information and deficiencies in the management of requests for access to documents, among many other aspects. To this end, we have designed a system evaluation tool, aligned with ISO standards such as 15489, 16175, 23081, among other related standards. This instrument has an archival approach and not only a technological one, which in our opinion is imperative to ensure a robust, efficient and reliable DMS. The document management system must ensure that documents maintain the essential elements throughout their life cycle: reliability, authenticity, integrity and availability. This article shows the methodological itinerary followed in the development of this evaluation tool for computerized document management systems.
Description
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Santiago, Chile
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Citation
Balboa, Maritza, y Gabriela Medina. 2022. «Gestión Documental Y transformación Digital En El Estado De Chile: Un Estudio De Caso». Amoxtli, n.º 7 (mayo). Santiago, CL.
Keywords
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Atribución-NoComercial-CompartirIgual 3.0 Chile (CC BY-NC-SA 3.0 CL)