Uso de WhatsApp en los trabajadores de la salud en el proceso de vacunación chileno contra la pandemia COVID-19
Date
2022-01-15
item.contributor.advisor
Journal Title
Journal ISSN
Volume Title
Publisher
Comunicación: Revista de investigación en comunicación y desarrollo
item.page.isbn
item.page.issn
2226-1478
item.page.issne
item.page.doiurl
Abstract
Producto de la pandemia COVID-19 y el confinamiento,
el uso de WhatsApp ha aumentado. Los trabajadores
de la salud adoptan esta aplicación como apoyo a sus
actividades profesionales. Sin embargo, falta conocer
qué influye en la adopción y uso de WhatsApp en estos
trabajadores como herramienta tecnológica de apoyo
a un proceso de vacunación contra la COVID-19.
Por lo tanto, el objetivo de este estudio es explorar
las dimensiones del modelo de adopción y uso de
WhatsApp en el proceso de vacunación masivo chileno
contra la pandemia COVID-19 desde la perspectiva de
los trabajadores de la salud. Para lograr este propósito se
utilizó una metodología cualitativa con diez entrevistas
semiestructuradas con distintos trabajadores de la salud
(enfermeras, TENS y nutricionista). Los resultados
obtenidos fueron analizados con la “Teoría Unificada
de Aceptación y Uso de Tecnología” (UTAUT),
identificando las dimensiones de expectativa de
desempeño, expectativa de esfuerzo, influencia social,
y condiciones facilitadoras; y una nueva dimensión que
es la privacidad y seguridad. Este documento aporta
nuevos conocimientos a las discusiones metodológicas,
ya que es el primer estudio que emplea UTAUT
para interpretar el uso de WhatsApp en un proceso
de vacunación masiva en tiempos de la pandemia
COVID-19.
As a result of the COVID-19 pandemic and confinement, the use of WhatsApp has increased. Health workers adopt this application to support their professional activities. However, it remains to be seen what influences the adoption and use of WhatsApp in these workers as a technological tool to support a vaccination process against COVID-19. Therefore, the objective of this study is to explore the dimensions of the WhatsApp adoption and use model in the Chilean mass vaccination process against the COVID-19 pandemic from the perspective of health workers. To achieve this purpose, a qualitative methodology was used with ten semi-structured interviews with different health workers (nurses, TENS and nutritionist). The results obtained were analyzed with the “Unified Theory of Acceptance and Use of Technology” (UTAUT), identifying the dimensions of performance expectation, effort expectation, social influence, and facilitating conditions; and a new dimension that is privacy and security. This document brings new knowledge to the methodological discussions, since it is the first study that uses UTAUT to interpret the use of WhatsApp in a mass vaccination process in times of the COVID-19 pandemic.
As a result of the COVID-19 pandemic and confinement, the use of WhatsApp has increased. Health workers adopt this application to support their professional activities. However, it remains to be seen what influences the adoption and use of WhatsApp in these workers as a technological tool to support a vaccination process against COVID-19. Therefore, the objective of this study is to explore the dimensions of the WhatsApp adoption and use model in the Chilean mass vaccination process against the COVID-19 pandemic from the perspective of health workers. To achieve this purpose, a qualitative methodology was used with ten semi-structured interviews with different health workers (nurses, TENS and nutritionist). The results obtained were analyzed with the “Unified Theory of Acceptance and Use of Technology” (UTAUT), identifying the dimensions of performance expectation, effort expectation, social influence, and facilitating conditions; and a new dimension that is privacy and security. This document brings new knowledge to the methodological discussions, since it is the first study that uses UTAUT to interpret the use of WhatsApp in a mass vaccination process in times of the COVID-19 pandemic.
Description
item.page.coverage.spatial
item.page.sponsorship
Citation
Guiñez-Cabrera, N., & Mansilla-Obando, K. (2022). Uso de WhatsApp en los trabajadores de la salud en el proceso de vacunación chileno contra la pandemia COVID-19. Comuni@ cción, 13(1), 5-15.
Keywords
item.page.dc.rights
Atribución-NoComercial-CompartirIgual 3.0 Chile (CC BY-NC-SA 3.0 CL)