Uso de WhatsApp en los trabajadores de la salud en el proceso de vacunación chileno contra la pandemia COVID-19
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2022-01-15
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Universidad Nacional del Altiplano
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2226-1478
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Producto de la pandemia COVID-19 y el confinamiento, el uso de WhatsApp ha aumentado. Los trabajadores de la salud adoptan esta aplicación como apoyo a sus actividades profesionales. Sin embargo, falta conocer qué influye en la adopción y uso de WhatsApp en estos trabajadores como herramienta tecnológica de apoyo a un proceso de vacunación contra la COVID-19. Por lo tanto, el objetivo de este estudio es explorar las dimensiones del modelo de adopción y uso de WhatsApp en el proceso de vacunación masivo chileno contra la pandemia COVID-19 desde la perspectiva de los trabajadores de la salud. Para lograr este propósito se utilizó una metodología cualitativa con diez entrevistas semiestructuradas con distintos trabajadores de la salud (enfermeras, TENS y nutricionista). Los resultados obtenidos fueron analizados con la “Teoría Unificada de Aceptación y Uso de Tecnología” (UTAUT), identificando las dimensiones de expectativa de desempeño, expectativa de esfuerzo, influencia social, y condiciones facilitadoras; y una nueva dimensión que es la privacidad y seguridad. Este documento aporta nuevos conocimientos a las discusiones metodológicas, ya que es el primer estudio que emplea UTAUT para interpretar el uso de WhatsApp en un proceso de vacunación masiva en tiempos de la pandemia COVID-19.
As a result of the COVID-19 pandemic and confinement, the use of WhatsApp has increased. Health workers adopt this application to support their professional activities. However, it remains to be seen what influences the adoption and use of WhatsApp in these workers as a technological tool to support a vaccination process against COVID-19. Therefore, the objective of this study is to explore the dimensions of the WhatsApp adoption and use model in the Chilean mass vaccination process against the COVID-19 pandemic from the perspective of health workers. To achieve this purpose, a qualitative methodology was used with ten semi-structured interviews with different health workers (nurses, TENS and nutritionist). The results obtained were analyzed with the “Unified Theory of Acceptance and Use of Technology” (UTAUT), identifying the dimensions of performance expectation, effort expectation, social influence, and facilitating conditions; and a new dimension that is privacy and security. This document brings new knowledge to the methodological discussions, since it is the first study that uses UTAUT to interpret the use of WhatsApp in a mass vaccination process in times of the COVID-19 pandemic.
As a result of the COVID-19 pandemic and confinement, the use of WhatsApp has increased. Health workers adopt this application to support their professional activities. However, it remains to be seen what influences the adoption and use of WhatsApp in these workers as a technological tool to support a vaccination process against COVID-19. Therefore, the objective of this study is to explore the dimensions of the WhatsApp adoption and use model in the Chilean mass vaccination process against the COVID-19 pandemic from the perspective of health workers. To achieve this purpose, a qualitative methodology was used with ten semi-structured interviews with different health workers (nurses, TENS and nutritionist). The results obtained were analyzed with the “Unified Theory of Acceptance and Use of Technology” (UTAUT), identifying the dimensions of performance expectation, effort expectation, social influence, and facilitating conditions; and a new dimension that is privacy and security. This document brings new knowledge to the methodological discussions, since it is the first study that uses UTAUT to interpret the use of WhatsApp in a mass vaccination process in times of the COVID-19 pandemic.
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Comunicación: Revista de Investigación de Comunicación y Desarrollo, Vol. 13, n°1, (2022) p. 1-11.
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Atribución-NoComercial-CompartirIgual 3.0 Chile (CC BY-NC-SA 3.0 CL)