Satisfacción e insatisfacción en los docentes con cargos administrativos de instituciones de educación superior: un estudio exploratorio en tiempos de Covid-19

Abstract

The COVID-19 pandemic was declared by the World Health Organization as a public health emergency of international impact on January 30, 2020. Such health contingency caused significant changes in all areas of society, and higher education has been no exception. The urgent migration from face-to-face education to the online modality challenged the work of many, including teachers with management positions in Higher Education Institutions (HEIs). The objective of the study is to explore the main factors of satisfaction and dissatisfaction of the teachers with management positions who face the great challenge of managing the HEIs remotely, in times of COVID-19. A qualitative investigation was carried out with the critical incident technique that yielded a total of 643 critical incidents. The results show that satisfaction and dissatisfaction of the teachers with management positions, resulting in eight categories: budget management, physical conditions, work facilities and equipment, time and workload, relationship with colleagues, supervision, student administration, teacher administration, and general management.