Incumplimiento del contrato de compraventa en el comercio electrónico un estudio desde la legislación europea
Date
2024
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Publisher
Universidad Finis Terrae (Chile) Facultad de Derecho
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Abstract
Con la llegada de la pandemia en el año 2020, el comercio electrónico en Chile comenzó a tener más importancia, puesto que, la necesidad de seguir comprando en los consumidores nunca cesó. Sin embargo, comenzaron a surgir distintos conflictos entre proveedores y consumidores, en materia de incumplimiento del contrato de compraventa electrónica. Esto dejó en evidencia una total desprotección en los consumidores por el desconocimiento de sus derechos y por la falta de regulación especial sobre esta “nueva forma” de comercio. No obstante, el 23 de septiembre del 2021, se publicó en el Diario Oficial, el Decreto N°6 que aprueba el reglamento de comercio electrónico, llegando a complementar la Ley N°19.496 sobre protección de los derechos de los consumidores. El objetivo de este trabajo fue estudiar y analizar, después de la entrada en vigor del nuevo reglamento sobre comercio electrónico, qué es lo que establece nuestro ordenamiento jurídico y la jurisprudencia para la resolución de conflictos por el incumplimiento de contratos de compraventas electrónicas. Además, se estudian los derechos de los consumidores y las obligaciones de los proveedores en este tipo de contratos e incluimos un análisis de las directivas de la Unión Europea, en especial la legislación española en cuanto al tema. Con lo anterior, demostramos que en Chile aún tenemos deficiencias que se deben mejorar con una regulación más exhaustiva para la debida protección a los derechos de los consumidores en el comercio electrónico. Esto es, debido a que el entorno digital va en constante evolución, y, en la práctica se exige que nuestro país se adapte y busque un equilibrio para promover la innovación y el crecimiento del comercio electrónico, salvaguardando siempre los derechos de los consumidores.
"With the arrival of the pandemic in 2020, e-commerce in Chile began to have more importance, since consumers' need to continue buying never ceased. However, various conflicts began to arise between suppliers and consumers regarding non-compliance with the electronic sales contract. This revealed a total lack of protection among consumers due to the lack of knowledge of their rights and the lack of special regulation on this “new form” of commerce. However, on September 23, 2021, Decree No. 6 was published in the Official Gazette, which approves the electronic commerce regulations, complementing Law No. 19,496 on the protection of consumer rights. The objective of this work was to study and analyze, after the entry into force of the new regulations on electronic commerce, what our legal system and jurisprudence establishes for the resolution of conflicts due to non-compliance with electronic sales contracts. In addition, the rights of consumers and the obligations of suppliers in this type of contracts are studied and we include an analysis of the directives of the European Union, especially Spanish legislation on the subject. With the above, we demonstrate that in Chile we still have deficiencies that must be improved with more exhaustive regulation for the due protection of consumer rights in electronic commerce. This is because the digital environment is constantly evolving, and in practice it is required that our country adapt and seek a balance to promote innovation and the growth of electronic commerce, always safeguarding consumer rights.
"With the arrival of the pandemic in 2020, e-commerce in Chile began to have more importance, since consumers' need to continue buying never ceased. However, various conflicts began to arise between suppliers and consumers regarding non-compliance with the electronic sales contract. This revealed a total lack of protection among consumers due to the lack of knowledge of their rights and the lack of special regulation on this “new form” of commerce. However, on September 23, 2021, Decree No. 6 was published in the Official Gazette, which approves the electronic commerce regulations, complementing Law No. 19,496 on the protection of consumer rights. The objective of this work was to study and analyze, after the entry into force of the new regulations on electronic commerce, what our legal system and jurisprudence establishes for the resolution of conflicts due to non-compliance with electronic sales contracts. In addition, the rights of consumers and the obligations of suppliers in this type of contracts are studied and we include an analysis of the directives of the European Union, especially Spanish legislation on the subject. With the above, we demonstrate that in Chile we still have deficiencies that must be improved with more exhaustive regulation for the due protection of consumer rights in electronic commerce. This is because the digital environment is constantly evolving, and in practice it is required that our country adapt and seek a balance to promote innovation and the growth of electronic commerce, always safeguarding consumer rights.
Description
Memoria (Licenciado en Ciencias Jurídicas)--Universidad Finis Terrae, 2024
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Santiago de Chile
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Citation
Keywords
PROTECCIÓN AL CONSUMIDOR, COMERCIO ELECTRÓNICO -- LEGISLACIÓN -- PAÍSES DE LA UNIÓN EUROPEA, COMERCIO ELECTRÓNICO -- ASPECTOS JURÍDICOS -- PAÍSES DE LA UNIÓN EUROPEA
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Atribución-NoComercial-CompartirIgual 3.0 Chile (CC BY-NC-SA 3.0 CL)