Sustaining business performance management: an operational framework

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dc.contributor.authorYanine, Fernando
dc.contributor.authorCampos, Zocimo
dc.date.accessioned2024-12-03T14:25:18Z
dc.date.available2024-12-03T14:25:18Z
dc.date.issued2023-01-01
dc.description.abstractThis article explores an increasingly important theme for all business sectors: sustainability and its linkage to business performance management, and proposes an operational framework based on the Balanced Scorecard model. Enterprise sustainability is a subject that is extensively being assessed and measured in various industries nowadays. We focus on Chilean SMEs and explore how a sustainability trend led by technology-related innovation and performance measurement systems can enable and allow to maintain sustainable enterprises through the today's volatile, uncertain and complex socio political and economic scenario. Worldwide, issues such as sustainability, innovation and social responsibility are driving business performance management (BPM) of thriving companies, many of which champion for greater social equity, business sustainability and fairness. This process entails a paradigm shift that is particularly noticeable in small and medium size enterprises or SMEs―the largest segment of Latin America's businesses, and especially so in Chile, a country which, according to OECD 2022’s Table 8.2. Distribution of firms in Chile, 2018, SMEs account for over 90% of the enterprises in the country.
dc.identifier.citationProcedia Computer Science, Vol. 221 (2023) p. 25-32.
dc.identifier.doihttps://doi.org/10.1016/j.procs.2023.07.004
dc.identifier.issn1877-0509
dc.identifier.orcidhttps://orcid.org/0000-0003-1086-0840
dc.identifier.urihttp://hdl.handle.net/20.500.12254/3958
dc.language.isoen
dc.publisherElsevier
dc.rightsAtribución-NoComercial-CompartirIgual 3.0 Chile (CC BY-NC-SA 3.0 CL)
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/3.0/cl/
dc.subjectSustainable business performance management
dc.subjectManagement control systems
dc.subjectSmall and medium size enterprises (SMEs)
dc.subjectTechnology and innovation
dc.subjectOperational framework
dc.titleSustaining business performance management: an operational framework
dc.typeArticle
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